Find the 23-digit number on the back of a previously used keycard, ignoring spaces and dashes. If the skipass was a "Vacation" pass, you will not be able to reload it with a "Season" skipass. If you have not kept, have lost or forgotten your old skipass (in your accommodation in Serre Chevalier for example): just place your order and indicate that you do not have a keycardand you will receive a new skipass at the address of your choice. You can put your old cards in the recycling bins located at Skipass Offices.

You can get insurance when you purchase your skipass online. Before validating your order, we will ask you whether you want to add options, including the insurance. WARNING ! If you forget to purchase the insurance, it will be impossible to add it online. You will have to go to a Skipass Office on the first day of ski you purchased to add the insurance.

When you purchase a skipass online, you will need proof for the following age categories:
0-5 years old: skipasses are free and available online, but a proof of age must be included.
75 years old and older: skipasses 1-9 days are free and available online but a proof of age must be included.

Important: when you purchase a Season Pass online, the age category is based on the age you have at the end of the year. For other skipasses, the age category is based on your age at the beginning of your vacation.

When you are on the payment page and you are unable to complete your payment by bank card (Refused bank card for example), we recommend that you contact your bank. The 3DSecure code is another way to secure your payment: You receive a code from your bank via SMS that you enter to confirm your purchase.

We now have a free 4 instalment payment solution for Season Passes and Addict Season Passes. You pay 25% when you order, followed by 3 monthly instalments. If your card expires during this period, the monthly debits will all be debited before the card runs out.

A confirmation email is sent to you automatically as soon as your order and its payment by bank card are received. Check that the email is not in your junk email box (spam). If in doubt about the confirmation of your order, log into your account on the skipass-serrechevalier.com site, and check the "My Orders" tab.

How do I get an invoice for my order?

To get a receipt for your order, to give to your employer for example, log in to your account on the online sales site, click on "My Orders" on the left side of the screen then select the appropriate order line by clicking on the blue icon in the "Actions" column to the right of the screen. Then just click on "Print" in the "Actions" on the right side of the screen and select "Order Detail" from the dropdown menu. You can then either print the document or save it in PDF format.

You can find our different skipass dispensers located in front of Skipass Offices, Tourism Offices, as well as at different hotels of the valley. Once you have keycards, you can load your skipasses on them using the confirmation email you received.

Find our skipass dispensers

Your order will be sent at the address you gave us when you ordered your skipasses. Count 7 days if the address is in France, or 10 days if it is abroad.

For Season Passes, orders started shipping on November 16th, 2021.

If you do not receive your skipasses before arriving to the valley, you can go to a Skipass office with your order confirmation as well as an ID to get new ones.

- You change your mind? We fully refund you without needing proof.

Terms and conditions:refunds are based on the number of days spent skiing and the public price of a Season Pass and the price of a one-day pass, also based on the age category. Send an email to sc.clients@compagniedesalpes.fr.

Deadline for refunds : April 24th, 2022

For Season Passes

- You can get a refund on your Season Pass before you start using it.  After using it, you cannot get a refund.

For other Skipasses

You can request a cancellation and refund until the first day of validity of your skipass. 

Please send an email to sc.clients@compagniedesalpes.fr

After starting your trip, please send your claim on https://www.ticketoski.fr/en/serre-chevalier 

As soon as your skipass is activated, only certain situations related to weather conditions, that affect the operation of the ski area, can be taken into consideration. All details in our terms and conditions - Articles 6 and 7. No refunds or exchanges are possible at our Skipass Offices. We advise you to contact your insurance company.

• Fast-line &Joy: You will receive an email right beofre the opening of the season with the necessary information.
• 3 days of ski at the 2 Alpes, Puy Saint Vincent and l'Alpe d'Huez:included in your Addict Season Pass.
• 25% off the 1-day skipass at la Grave: you must stop at a Skipass Office at la Grave.
• 1 nordic skipass at Serre Chevalier: you must show your Addict Season Pass.
• Summer 2022 Season Pass: included in your Season Pass.
• 2h at the Grands Bains de Monêtier before April 24th, 2022 : included in your Season Pass.
• 2 1-day skipass Serre Chevalier 50% off:voucher sent directly by mail..
• 2 1-day winter pedestrian pass Serre Chevalier : sent directly by mail.

• Sestrieres, from 18/12/2021 to 18/04/2022: You must stop at a Skipass Office in Sestriere with a voucher that is available at our Serre Chevalier Skipass Office.
• Puy Saint Vincent and Montgenèvre, from 18/12/2021 to 18/04/2022 : Go directly to the slopes with you skipass for Puy Saint Vincent. Stop at a Skipass Office for Montgenevre with a voucher that you need to get at one of our Skipass Offices.
• Alpe d'Huez* and les Deux Alpes, from 18/12/2021 to 24/04/2022 : Go directly to the slopes with your skipass.
  *Grand galaxy closed in l'Alpe d'Huez from Saturday 19/03 to 25/03/2022 (Tomorrow Land music festival)

If you lose your keycard, go to a Sales Desk with your proof of purchase (ID card or email order confirmation). For day or more skipass holders a replacement pass will be provided at a cost of € 10.

Put your keycard in a pocket. On the left hand side of your jacket; You must have a valid skipass to access the lifts, passes are non-transferable. Your keycard may be checked at any time, at the foot of chairlifts and anywhere in the ski area. Proof of age is required for any reduced rate passes.

Your Season Pass purchases, as well as those of your immediate family (spouse and children up to 25 years old) will be taken into account. Your other skipass purchases, as well as those of your immediate family (spouse and children up to 25 years), will be taken into account. For purchases by your guests to be taken in to account they must use the promo code at the time of ordering on the Pacticimes website.

You can now use your Pacti'Cimes gift vouchers for your online purchases on the skipass-serrechevalier.com website using one or more promo codes. New! If you want to use all of your available balance in your account, you do not need to convert your euros into gift vouchers. At the "Shopping Basket" stage of your order, you will be asked if you want to use the entire balance, which will then be deducted from your order.