SPECIFIC TERMS AND CONDITIONS OF ONLINE SALES

OF WINTER SKI LIFT PASSES AND ACTIVITIES

SCV Domaine Skiable

Simplified Joint Stock company with capital of €15,012,460.40

SIREN (French Company Code): 348 799 529 – RCS (Company Trade Register): GAP

Registered office: Place du Téléphérique - Le Serre d’Aigle – Chantemerle- 05330 SAINT-CHAFFREY – FRANCE

Intra-community VAT no.: FR 41 348 799 529

Telephone no.: +33(0)4 92 25 55 00

Fax no.: +33(0)4 92 24 72 02

E-mail address: sc.clients@compagniedesalpes.fr

Intermediary Insurance Agent/ORIAS no. 20 002 112

Insured for professional liability under the conditions provided by Article L220-1 of the Insurance Code, with Allianz IARD - 1, cours Michelet - CS 30051 - 92076 Paris La Défense Cedex, France,

Hereinafter referred to as the “Seller”.

The present terms and conditions shall be valid from 13 October 2021.

The validation of an order placed online at www.skipass-serrechevalier.com(hereinafter referred to as the “Website”) implies acceptance by the individual(s) (hereinafter referred to as the “Client(s)”) of the present Specific Terms and Conditions of Online Sales.

Should any provision herein be found lacking, it shall be considered governed by the current applicable practices in the online sales sector for companies whose registered office is located in France.

The present terms and conditions supplement the “General Terms and Conditions of Sale” and “General Terms and Conditions of Use of Ski Lift Passes and Activities” (hereinafter referred to as “Pass(es)” and the “Activity” or “Activities”) posted at all points of sale and available online.

These conditions apply exclusively to natural persons identified as consumers as defined by the preliminary article of the Consumer Code. All these conditions are made available to Clients, who can download and print them.

Legally binding information of the present terms and conditions is presented in French.

Online sales allow Clients:

1. Regarding the Passes:

To register or recharge a ski pass on the physical, support, the “Card”, excluding “Petits Domaines” (“Limited ski areas”), in accordance with the price charts.

Please note:

-Free Passes for persons 75 years old and over are not available online and must hence be requested and retrieved directly by the Client from a physical point of sale of the Seller, upon presentation of a valid identity document.

- All "Season" Passes must include a recent identity photograph, frontal view of the face, without sunglasses or head covering of the Client. Therefore, a Client who wishes to order such a Pass online must, in accordance with the online instructions, upload an identity photograph so the order can be registered.

2. Regarding the Activities:

To purchase or reserve Activities.

The list and characteristics of different Passes and Activities offered for purchase and/or recharging (geographical area, validity period...) are presented on the specific price list available online.

All Passes and Activities remain available at the physical points of sale of the Seller.

NB: A proof of sale is sent by e-mail when the online order is confirmed (hereinafter referred to as the “Proof of sale”).

Ordering a Pass and/or Activity (Activities) can only be registered if the Client has clearly identified himself:

-       Either by entering his access code (login + password), which is strictly personal,

-       Or by completing the online form, allowing him to obtain an access code.

-       Or by entering just his e-mail address and postal code (without creating a client account).

The Client can verify the order details and total price and correct any possible errors before official confirmation of the order, which implies his definitive acceptation (Article 1127-2 of the Civil Code).

To finalise the Order, the Client must be aware of the present Specific Terms and Conditions as well as the General Terms and Conditions of Sale and the General Terms and Conditions of Use, accept them and proceed to payment according to the procedures described in Article 4.

The Seller will confirm the Client’s order by sending him an e-mail, which will contain a summary of all the products the Client has confirmed in the order and constitute the Proof of sale.

All orders imply acceptation of the description of services and prices.

• Regarding the Passes:

In case of a first online purchase and the choice of home delivery, complete orders (including payment and, if applicable, photograph) must imperatively be concluded online no later than the tenth day for foreign orders and French overseas departments and territories and no later than the seventh day (for mainland France orders) before the first day of validity of the Pass so that the Pass(es) can be delivered to the Client’s home address. If these time limits are not respected, the Client cannot receive his order at his home address.

However, complete online orders (including payment and, if applicable, photographs) can be finalised online up to the day preceding the first day of the validity of the Pass. 

In this case, the Client must pick up his Passes from a point of sale chosen at the time of the order, taking into account the opening hours, available on the Website.

• Regarding the Activities:

Reminder: Purchases and reservations for Activities can be made at any time, subject to availability.

To access the Activity, the Client must be in possession of a valid Ski Lift Pass.

4.1 Generalities

Prices indicated are expressed in EUROS, are inclusive of all taxes, and take into account VAT rates in force the day the order is placed.

When placing an order online, the Client declares to be the titleholder of official documents justifying the price advantages from which the Client may benefit.

The shipping costs are free of charge.

Full payment of the online order is due when the order is placed, except if the Client chooses to pay in four interest-free instalments, if the order is placed under the conditions specified in Article 4.2.

Payments must be made in euros by bank card accepted by the Seller (in euros or foreign currency, the “DCC” – Dynamic Currency Convertor – System).

Please note that payment by bank card is executed through a secure online payment solution, Lyra Network (Payzen), which guarantees the confidentiality of payments. The payment is completed by immediate virtual payment via an electronic payment terminal.

At no point in time is the Seller aware of the numbers the Client must provide. The Seller is only notified by the bank that a transfer corresponding to the amount of the order has been credited to its account.

4.2. Payment in four interest-free instalments (exclusively via the Website, and for all purchases made until and including December 1^st, 2021)

The payment in four equal interest-free instalments by bank card is accessible to any Client (of major age) who wishes to purchase a “Serre Chevalier Season” Pass from the opening date of the Website and for all purchases made until and including December 1^st, 2021).

The debits from the Client’s bank card are distributed according to the date of the order as indicated on the table below:

Example: For an order of a total amount of €600.00 (all taxes included) placed on November 10^th, 2021, four automatic payments of €150.00 will be debited: the first on November 10^th, 2021, the second on December 10^th, 2021, the third on January 10^th, 2022, and the fourth on February 10^th, 2022.

In order to benefit from this offer, the Client agrees to provide information regarding his bank card to the Payzen payment platform (secure Internet site). The Client expressly commits to ensuring that his card will remain valid until the last payment debited as described above and ensures that each payment is inferior to the maximum amount authorised by his bank.

5.1. Payment in full

Orders paid by bank card and confirmed will be subject to authorisation from the Client’s banking establishment.

If bank authorisation is declined by the Client’s bank, it will result in the ordering process being cancelled.

Once the online order is placed and confirmed by the Client, the Seller shall acknowledge receiving the order by e-mail, which will constitute the Proof of sale and will include a summary of the order and the receipt.

5.2. Payment in four interest-free instalments

Orders paid by bank card and confirmed will be subject to authorisation by the Client’s banking establishment for one-fourth of the total amount (all taxes included) of the order during its placement.

If the bank authorisation is declined by the Client’s bank for one-fourth of the total amount of the order cited above, the order process will be cancelled.

Once the order has been completed on the Website and confirmed by the Client, the Seller shall acknowledge receipt of the order by e-mail, which will constitute the Proof of sale, which includes a summary of the order and the receipt.

Retention of title clause:

In the case of payment in four (4) interest-free instalments, the Passes remain the property of the Seller until the full payment of their cost is completed. However, the Client becomes liable upon the physical delivery of the Pass.

In the event of an incident involving one of the three last payments, the total amount of the corresponding order will be due immediately. Should the Client fail to pay the corresponding amount, the Seller reserves the right to invoke the retention of title clause (see above) in order to enable recovery of the Passes.

6.1. Regarding the Passes

6.1.1. Home delivery

Except in the event of online recharging referred to in Article 7, the Client receives a home delivery at the address indicated by the Client to fulfil this purpose.

Except in the event of force majeure, the Seller undertakes to deliver the Passes by postal mail at the latest, the second day before the Passes’ first day of validity for mainland France and, at the latest, the fourth day before the Passes’ first day of validity for foreign orders and orders by French overseas departments and territories (attested by the postmark date).

It is specified that the Client may choose to be delivered by registered mail (option), for an additional fee of five (5) euros.

6.1.2 On-site retrieval

The Client is reminded that after having ordered his Pass and opted for on-site pick-up, the Client has the choice between the following TWO methods of retrieval:

• At the Seller’s points of sale, from the sales staff. In this case, a copy of the Proof of sale will be required by the Seller’s services, as well as a valid identity document. Failing this, the ordered Passes cannot be issued. Please note that two priority service windows are available for this purpose in Chantemerle and Monêtier.

•  With a Smartphone connected to the Internet after picking up his empty "Card" support from one of the retrieval points of sale published on the Website, until the first day of validity of the Passes concerned. The Client must then connect to his user account on the Website to activate his ski pass on the support, by indicating his e-mail address and his order number.

6.2. Regarding the Activities

Once the Activity has been booked and paid for, the Client receives a QR Code by e-mail.

This QR Code must imperatively be presented at the start of the Activity, on the Client’s smartphone or on paper, at the date and time of the reservation.

A “Card” support can be recharged according to the products proposed online at the latest, thirty (30) minutes before the start of the validity of the selected Pass.

An acknowledgement of receipt for the order is sent by the Seller to the Client, who shall retain this Proof of sale, notably in the event of verifications while using the ski lifts.

The Pass will be automatically recharged during the first passage of the Client through the “hands free” access points.

In accordance with Article L. 221-2, 9° of the Consumer Code, and supported by Article L. 221-28, 12° of the Consumer Code, the sale of Passes and Activities is not subject to the application of the right to withdrawal provided for in Articles L 221-18 et seq. of the Consumer Code regarding distance sales.

However, the sale of insurance products remains subject to the provisions of the right to withdrawal in case of multi-insurances provided for by the Insurance Code, whose terms can be found in the General Conditions of Insurance available online (www.assurance-ski-serrechevalier.fr).

Under no circumstances can the modification of an order be used by the Client to benefit from any promotional offer and/or price reduction whatsoever.

The Seller shall only agree to process modification requests for orders placed online, provided that this request for modification relates exclusively to the date of validity of the Pass(es) or to the date of reservation of the Activity, subject to availability.

No other modification of any nature whatsoever, especially concerning the price, will be accepted by the Seller. Any request to modify the validity date may only relate to a modification in the validity date for the ongoing season during which the corresponding Pass(es) was/were ordered or during which the Activity was booked.

As a result, any request for modification other than the modification related to the validity date of the Passes or the reservation date of the Activity will be refused, with no obligation on behalf of the Seller to inform the Client beforehand of this fact.

Regarding the Passes, these requests for modifications related to the validity dates for the ongoing season must be addressed to the Seller at the latest, fifteen (15) days before the first day of the validity of the Passes.

Regarding the Activities, this request can be sent by the Client until that same day (D-Day) but is subject to availability and must be accompanied by the proof of sale.

Beyond these time limitations, any request to modify the validity dates will not be taken into account by the Seller and will thus be refused without any right to compensation or damages to the benefit of the Client whatsoever.

The Client must address his modification request by postal mail or e-mail to the following addresses:

SCV (Service des Ventes Internet)- Place du Téléphérique - Le Serre d’Aigle – Chantemerle- 05330 SAINT-CHAFFREY – FRANCE

E-mail address: sc.clients@compagniedesalpes.fr or Internet address: https://www.ticketoski.fr/fr/serre-chevalier.

The postmark will attest to the date of any request for modification by postal mail. In case of request for modification by e-mail, the date of sending of the e-mail will establish the official date.

To be eligible, the Client’s modification request must include:

• The number of the corresponding order
• The last names, first names and postal address of the Client
• The Support number on the “Card” support of the Pass(es) to be modified (unless the Client has not yet received or picked up this support).

The Seller directly executes the modification of the validity dates of the Passes for the ongoing season via its computer ticketing system. The change of validity dates then occurs automatically during the first pass of the Client through the "hands-free" access terminals, at no additional cost. If the Client has already received his Passes or recharged them during the modification request, the Seller will send the Client a new "Card" support. The Client retains the support of the modified Pass, which can be reused and recharged thereafter.

For the Activities, the Seller sends the Client a new QR Code by e-mail, which the latter must present at the reception area of the Activities in order to participate.

An order cancellation request of a Pass and/or an Activity can be sent to the Seller by postal mail or e-mail to the following addresses:

SCV Service des Ventes Internet) - Place du Téléphérique - Le Serre d’Aigle – Chantemerle- 05330 SAINT-CHAFFREY – FRANCE

E-mail: sc.clients@compagniedesalpes.fr or Internet address https://www.ticketoski.fr/fr/serre-chevalier.

This cancellation request must be sent by the Client, at the latest, the first day of the start of the validity of the Pass or Activity concerned and contain the Proof of sale.

The postmark will attest to the date of any request for cancellation by postal mail. In case of cancellation request by e-mail, the date of sending the e-mail will establish the date.

To be eligible, the Client’s modification request must include:

• The number of the corresponding order
• The last names, first names and postal address of the Client
• The Support number on the “Card” support of the Pass(es) to be cancelled
• The support if it has already been delivered or picked up.

Additionally, the Pass or Activity concerned must not have been used, even partially.

In any event, the Seller shell re-credit the Client's bank card with the amount of the cancelled Pass or cancelled Activity within a period of fifteen (15) days from the cancellation request.

NB: Any refund will be based on the amount in Euros of the original transaction. If the exchange rate is variable between the aforementioned transaction and the date of the refund, the Client will be responsible for paying the difference.

For additional information, the Internet-Ticketing department is at the Client’s disposal:

Postal address: SCV DOMAINE SKIABLE (Service Billetterie-Internet) - Le Serre d’Aigle – Chantemerle – 05330 SAINT-CHAFFREY – FRANCE

Telephone no.: +33 (0)4 92 25 55 00

E-mail: sc.clients@compagniedesalpes.fr

- Regarding the Passes

The Seller shall only be bound by a best endeavours obligation for all stages of access to the Online sales.

The Seller will not be held liable for any the inconveniences or damages inherent in the use of the Internet network, in particular an interruption in service, an external intrusion, or the presence of computer viruses, and, in general, any other fact expressly qualified by the law as a case of force majeure.

The Client declares that he is aware of the characteristics and limitations of the Internet, in particular concerning its technical performances, response times for consulting or querying or transferring data and the risks associated with communications security (Article L221-2 9° of the Consumer Code).

- Regarding the Activities

The Seller is responsible for proper fulfilment of the obligations inherent in the contract concluded online, whether these obligations are to be fulfilled by the Seller or by other service providers, without prejudice to a right of recourse against them. However, the Seller may waive all or part of its liability, by proving that the non-fulfilment or the improper fulfilment of the contract is/was attributable to the consumer, to unpredictable and insurmountable circumstances, to third parties, or in case of force majeure. (Article L221-15 of the Consumer Code).

Except in cases of force majeure as defined by Article 1218 of the Civil Code, should the Seller fail to provide the services on the date or within the time limit indicated to the Client or, failing this, at the latest, thirty (30) days after the conclusion of the contract, the Client may terminate the contract, by registered letter with acknowledgment of receipt or in writing on another durable material format, if, after obliging the Seller, under the same conditions, to provide the services within a reasonable supplementary time, the latter did not execute its obligation(s) within the time limit(s).The contract shall be deemed terminated upon receipt by the Seller of the letter or written notification, informing him of this termination, unless the Seller has executed its obligation(s) in the meantime. The Client may immediately terminate the contract if the Seller refuses to provide the services or fails in the execution of providing the services on the date or within the time limit indicated to the Client, and if the date or time limit constitutes an essential condition of the contract for the Client.

This essential condition results from the circumstances surrounding the conclusion of the contract or based on an express request of the Client before entering the contract (Article L216-2 of the Consumer Code).

Providing online the information related to the Client’s bank card number, and, in general, confirming the order placed by the Client, constitute valid proof of the entirety of the transaction in accordance with Article 1366 of the Civil Code, along with the requirement of payment.

This confirmation qualifies as a signature and declares express acceptance of all the operations executed online.

The Client must imperatively retain the Proof of sale. Only this document will be binding in the event of a dispute regarding the terms of the order, notably in the event of verifications during ski lift use.

Pursuant to Article L213-1 of the Consumer Code, for all online orders that amount to the equivalent of at least €120, the Seller commits to keeping a written record of the Client’s order for a period of ten years from the date of execution of the corresponding service and guarantees the Client access to it at any time during the same period, upon simple request by the latter.

All elements of the Website and the purchasing and recharging kiosk machines, which are the property of the Seller, remain the exclusive intellectual property of the latter.

Any reproduction of the above-mentioned elements or any simple or hypertext link, is strictly prohibited, unless the Client has obtained the Seller’s express prior authorisation.

Your data are collected by the Seller, as a data controller, in particular to facilitate and process your online purchases, manage customer relations and send you commercial offers relating to SCV Domaine Skiable products and services by e-mail, or, if you have granted consent, from its partners.

In accordance with the regulations in force on the protection of personal data, you have a right of access to information concerning yourself, as well as a right to rectify or oppose it, limit its processing or delete it.

You can exercise these rights by contacting SCV Domaine Skiable:

-               Via the contact form accessible on the "Contact" page of this website or

-               By postal mail sent to the following address: SCV DOMAINE SKIABLE - Place du Téléphérique - Le Serre d´Aigle - Chantemerle - 05330 SAINT CHAFFREY - FRANCE or

-               By e-mail to the following address: scv.dpo@compagniedesalpes.fr

For further information about the protection and processing of your personal data, please see the “Legal notice” section of the relevant sales channel: https://www.skipass-serrechevalier.com/fr/mentions-legales

Please refer to the provisions of Article 4.5 of the General Terms and Conditions of Sale.