GENERAL TERMS AND CONDITIONS OF SALE OF SKI LIFT PASSES
GENERAL TERMS AND CONDITIONS OF SALE
OF SKI LIFT PASSES AND ACTIVITIES
SCV SKI AREA
Simplified joint stock company with capital of €15,012,460.40
SIREN (French Company Code): 348 799 529 – RCS (Company Trade Register): GAP
Registered office: Place du Téléphérique - Le Serre d’Aigle – Chantemerle- 05330 SAINT-CHAFFREY, FRANCE
Intra-community VAT no.: FR 41 348 799 529
Telephone no.: +33(0)4 92 25 55 00
Email address: email@example.com
Insured for professional liability under the conditions provided by Article L220-1 of the Insurance Code, with Allianz IARD - 1, cours Michelet - CS 30051 - 92076 Paris La Défense Cedex, France,
ORIAS registration number: 20 000 112,
Operator of the SERRE-CHEVALIER ski area,
Hereinafter referred to as the “Seller”.
The present general terms and conditions apply to all ski lift Passes (hereinafter referred to as “Pass(es)”), which allow access to the Serre-Chevalier ski area- sold by the SCV Ski Area and all the recreational and athletic activities sold by the Seller, other than the sale of Passes (hereinafter referred to as “Activities”).
The present general terms and conditions are applicable from 22/10/2020 and valid exclusively for the winter season.
The terms of sale of Passes and Summer Activities valid for the summer season are defined in a separate document.
These general terms and conditions are supplemented by the General Terms and Conditions of Use of Ski Lift Passes, attached.
Online purchases (on the website, automatic kiosks for purchasing/recharging or tablets) are also subject to the Specific Terms and Conditions for Online Sales posted at the corresponding sales channel.
Should any provision herein be found lacking, it shall be considered governed by the current applicable practices in the ski lift industry for companies whose registered office is located in France.
Obtaining a Pass and/or purchasing an Activity implies that the individual (hereinafter referred to as “Client(s)”) has full knowledge of and accepts all the present general terms and conditions, without prejudice to common methods of recourse.
These conditions concern exclusively natural persons identified as consumers, as defined by the preliminary article of the Consumer Code.
The Client acknowledges all responsibility to remain informed on the categories and proposed prices of Passes and, if applicable, Activities, and to select the most suitable option(s). Under no circumstance shall the Seller be held liable for the Client’s choice(s).
Reminder: These general conditions of sale may be subject to subsequent amendments; the version applicable to the purchase of the Client shall be the version in effect on the day of entering into the contract.
Article 2.1. Description of Passes
These general conditions apply specifically, without restriction or reservation, to any purchase of Passes sold by the SCV Ski Area:
- At the resort's points of sale,
- At www.skipass-serrechevalier.com (hereinafter the “Website”)
On the purchase and recharging terminals made available at certain points of sale.
Other Passes that may be available for purchase, in accordance with the tariff charts referred to in Article 2.4.1:
- "Consecutive Days Passes” of a specific dated period. “Non-Consecutive Days Passes”: Their period of validity is defined on the tariff charts available at points of sale and determined at the time of purchase. At the end of the specified period, if the credit of days has not been completely used, the remaining credit cannot be deferred, refunded or exchanged.
- “Consecutive Hours Passes”: The number of hours is deducted, without interruption, in a continuous manner, from the first passage through the first access point of the ski lift. If, when the ski lifts close, the credit of hour(s) has not been completely used, the remaining hour(s) credit or fraction thereof cannot be carried over to a later date, nor refunded or exchanged.
The Seller, in its capacity as an Intermediary Insurance Agent, proposes the purchase of an "Assurance Ski" insurance policy to the Client, in addition to the Pass purchase. This contract is subject to the insurance terms and conditions made available at the points of sale or consultableand downloadable either directly from the website www.assurance-ski-serrechevalier.fr or through the hypertext link on the Seller’s website (www.skipass-serre-chevalier.com). (Hereinafter referred to as the “Website”).
The issuance of each Pass results in a proof of purchase, which states the ski area and category (adult, child, etc.), the date limit of the validity period, the physical medium number of the ski pass and, if applicable, the insurance contract number.
This proof of purchase must imperatively be kept on the Client, who must be able to present it to the Seller upon demand in case of inspection or specific circumstances (e.g. emergency, loss or theft of Pass, misuse, complaint).
Article 2.2. Physical medium of Passes
The Pass is issued on a physical medium (hereinafter referred to as “physical medium”) that contains its number, called a “physical medium number”. The Pass is composed of a physical medium encoded with a ski pass and a proof of purchase.
This rechargeable card encoded with a chip, called the "Card", allows the activation of the turnstiles at access points of the ski lifts.
This physical medium is delivered free of charge by the Seller when ordering Passes (at points of sale, automatic kiosks, terminals for purchasing/recharging, or at www.skipass-serrechevalier.com).
No new ski pass can be registered until the pass originally encoded on the physical medium has been completely consumed. Otherwise, the initial pass will be irretrievably cancelled, and the Client cannot claim any compensation.
The titleholder of a physical medium does not benefit from any reduction on the price of the ski pass if recharged at points of sale or online.
Article 2.3. Photograph of the client
To purchase any type of “season” Pass, as well as “complimentary” or “veterans” Passes of a duration of three (3) days or more, the Client must submit a recent form of an identification photo, showing the frontal view of the Client’s face, with neither sunglasses nor head covering.
This photo will be kept by the Seller in the computer ticketing system to facilitate any possible recharging or reissuing of the Pass, on condition of the Client’s consent (see “Protection of Personal Data”).
Article 2.4. Tariffs and payment methods
The public tariffs for ski Passes and “Assurance Ski” insurance are posted at the Seller’s points of sale and on the Website. Tariff charts are also available at the points of sale and Offices of Tourism. These tariffs are expressed in Euros per person and include all taxes; they are established based on the taxes in force and are subject to any modifications in tax rates that may occur.
Discounts and complimentary products are offered to various categories of persons according to the conditions posted at points of sale or on the website. These discounted or free products are issued upon presentation of official ID documents at the time of purchase to justify the special rate. Photocopies of ID will not be accepted. No discounts or free products shall be granted after purchase.
All discounts will be applied based on the "adult solo or individual price" and cannot be combined with any other offer or promotion in progress.
Moreover, certain offers or promotions may be exclusively available and/or reserved for specific sales channels (e.g. Website).
In all cases, the age of the Client shall be determined by his age on the day of the beginning of validity of the Pass to be issued.
2.4.2 Payment methods
All Passes issued require payment of the corresponding tariff.
These payments are to be made in euros either by cheque drawn from a French bank account, payable to the order of the Seller, or in cash within the regulatory limits (see Articles L112-6 and D112-3 of the Monetary and Financial Code), by a bank card accepted by the Seller, by vouchers of the ANCV (French National Holiday Voucher Agency) or by traveller’s cheque.
For all payments by cheque, the presentation of a valid identity document matching the name of the chequebook holder is required.
Article 2.5. Modalities of use of automated machines
Automated machines, also known as “Skipass Xpress” self-service kiosks, allow for the purchasing and/or recharging of only the Passes mentioned on the machines and are made available to Clients at certain points of sale. Payment can only be made by bank card via an automatic payment terminal.
Only certain Passes without photographs and purchased at the public rate can be issued by these automated machines.
Article 2.6. Interruption of ski lift operation
In case of an interruption in the operation of the ski lifts due to force majeure, the procedures to follow are defined in Article 4.2 below.
2.6.1.If the Client chooses a “1 day” or “3 hours” Pass
The Seller offers reduced rates on the “1 day” or “3 hours” Pass in the event of bad weather or snow conditions that have a significant impact on ski-lift operating conditions. (See conditions at the point of sale).
2.6.2. If the Client chooses a 2 to 15 days Pass (not including “season” passes and non-consecutive-days Passes)
Only in the case of an interruptionof at least one day ANDinterruption of over seventy-five percent (75%) of the ski lifts to which the Pass provides access will the Seller consider compensation for damage incurred by the Client, titleholder of a 2 to 15 days Pass (not including “season” passes and non-consecutive-days Passes).
In this case, a compensation request form is available at https://www.ticketoski.fr/fr/serre-chevalier.
Once the qualifying factors outlined in paragraph one of this section have been established, compensation is determined according to the number of days during which the Client could not use his Pass due to the interruption of service; the last day taken into consideration in all cases shall be the expiration day of the validity of the Pass in question.
The client may choose compensation among the options listed below (this choice is irrevocable and cannot be called into question for any reason whatsoever):
- Extension of the period of validity of the Pass concerned by issuing a new Pass, of the same type and of a duration equal to the number of compensable days as defined above (which shall begin on the day after expiration of the initial Pass, or from the first day of the resumption of service, if later than that date).
- Receipt of a credit voucher, which must be used before the end of the winter season following the ongoing Season (S+1). The amount of credit is defined by the calculation below in point 3.
- Reimbursement, calculated on a pro-rata basis, according to the number of days the ski lifts were interrupted.
For example, in the case of an interruption of more than 75% of the ski lifts as indicated above for a period of three (3) days, the Client, titleholder of a Six (6) days Pass will be reimbursed for 3/6ths of the purchase price of his Pass.
The Client cannot claim any sum or benefit exceeding the chosen compensation.
The compensation request, accompanied by the relevant documents (the original or scan of the Pass and proof of purchase), must be provided or sent to the Seller, in compliance with the procedure defined in Article 4.1 below.
The compensation shall be rewarded no later than two (2) months following the receipt of all documents relating to the compensation request.
NB: Only Passes which were obtained and paid for directly by Clients to the Seller may result in compensation. In all other cases, the Client must refer to the General Conditions of Sale of the entity from which the Pass was purchased.
Article 2.7. Reimbursement
In all cases where the Passes issued are unused or not fully consumed, except for possibilities referred to in Articles 2.6 and 4.2, the Passes can be neither refunded nor exchanged.
The Client may subscribe to specific insurance which covers this type of risk and may also cover rescue fees in the event of an accident on the ski slopes or ski lifts. All related information is available at points of sale.
Article 3.1. Description of Activities and points of sale
These general conditions apply specifically, without restriction or reservation, to any purchase of Activities sold by the SCV Ski Area, namely:
- The “Deval’Bob" (sledging) Activity sold at all points of sale and at the departure point of the Aravet cable car);
- The "First Tracks" (fresh snow) Activity, sold at all points of sale and online on the Website. (the timetable is available on the Website);
- The "Tyrolean" Activity sold at all points of sale and at the departure point of the Activity (Serre Chevalier Ski-lift summit).
Please note that only Clients who are titleholders of a valid Pass allowing access to the ski lifts concerned can benefit from these Activities.
Each purchase of an Activity by the Client will result in the issuance of a proof of purchase.
Article 3.2. Physical medium
The "Deval’Bob" and “Tyrolean” Activities are non-dated and issued on a free, disposable non-rechargeable physical medium (paper ticket).
The "First Tracks" Activity is dated. When purchased online, the Client receives an order summary, which allows access to the Activity.
When the Client registers for the "First Tracks" Activity at a point of sale of the resort, the Seller handles the order. Once finalised, the Seller provides the Client with a free, disposable, non- rechargeable physical medium (paper ticket).
Article 3.3. Tariffs and payment methods
The Activities proposed by the Seller are provided at the prices in force on the tariff charts available at points of sale of the Seller. The prices are expressed in euros, all taxes included (TTC).
These prices are definitive and non-amendable during their period of validity, but the Seller reserves the right, outside this period of validity, to modify prices at any time.
3.3.2. Payment methods
Payment must be made in full on the day of the order.
Payment is to be made in euros, either by cheque drawn on a bank account opened in France and issued to the order of the Seller, or in cash within the regulatory limits (see Articles L112-6 and D112-3 of the Monetary and Financial Code), or by bank card accepted by the Seller or ANCV holiday vouchers.
For any payment by bank cheque, the presentation of a valid identity document matching the name on the cheque will be required.
Article 3.4. Reimbursement
Non-dated Activities that are not used or fully consumed by the end of the winter season will be forfeited and will not be exchanged or refunded.
- Dated Activities can only be reimbursed in the event of cancellation of the Activity by the Seller.
In this case, if the Seller is unable to propose a postponement of the Activity during the Client’s stay, the latter may obtain a reimbursement for this Activity.
The reimbursement will be made no later than two (2) months after receipt of the required documents relating to the refund request (proof of purchase and/or order summary).
However, for the "First Tracks" Activity, no compensation will be made to Clients who do not present themselves on the date indicated on the order summary.
All complaints must be addressed to the Seller within a period of two (2) months following the beginning of the occurrence that prompted the complaint, without prejudice to recourse and statutory time limits to pursue mediation and/or legal action as defined in article 4.5.
All claims must be sent to the following address:
SCV DOMAINE SKIABLE – Place du Téléphérique - Le Serre d’Aigle – Chantemerle – 05330 SAINT CHAFFREY, FRANCE or the internet address https://www.ticketoski.fr/fr/serre-chevalier
Article 4.2. Force majeure
Any event of force majeure, as defined in Article 1218 of the Civil Code, shall result in the suspension or termination of the contract under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.
Article 4.3. Intellectual property
The Client acquires no ownership or user rights and is prohibited from using the names, signs, symbols, logos, brands, copyright or other literary, artistic or industrial property rights of the Seller.
Article 4.4. Protection of personal data
Personal data collected during the sale of ski Passes is processed with the purpose of:
- Processing the order. The use of data is necessary to execute the sales contract that the Client concludes with the Seller;
- Sending the Client promotional offers, newsletters, invitations to participate in games or contests and satisfaction surveys. Messages sent by the Seller are based on the legitimate interest of the latter to develop its activities; messages sent by the Office of Tourism of Serre Chevalier or by commercial partners of the Seller and its affiliated companies (Groupe Compagnie des Alpes) process the data based on the Client's consent.
- Responding to inquiries, comments and complaints filed by the Client. This usage is based on the Client's consent.
Providing all the data requested by the Seller for the purchase of the Pass is mandatory. Providing other information is optional.
The data processing operations are carried out under the responsibility of the Seller, represented by Mr Patrick ARNAUD, General Director, whose contact details are indicated in the header of these General Terms and Conditions.
The collected data is intended for:
- The Seller;
- All providers whose involvement is required for carrying out the processing mentioned above;
- The Serre Chevalier Office of Tourism, commercial partners of the Seller and affiliated companies (Groupe Compagnie des Alpes), if the Client has granted consent.
The collected data may be transferred to a non-member country of the European Union. The Client can obtain additional information on the sharing of data and applicable guarantees from the Seller.
The data is kept for the following periods of time:
- Data collected to process orders for products and services:
- If the order was placed at a cash register or till, for five years from the time of the data collection;
- If the order was placed electronically, for five years from the time of the data collection if the amount of the order is inferior to €120; for ten years if the amount of the order is equal to or greater than €120. By exception, the number and expiration date of the Client’s bank card are kept on file in all cases, for 15 months after the last debit date for evidence purposes in the event of a dispute of the transaction carried out remotely. The cryptogram is not retained after the transaction.However, exceptionally, the number and expiration date of the Client’s Bank card are kept for 3 years from the date of collection in order to facilitate subsequent purchases from one season to another, provided that the Client has previously consented.
- Also, as an exception, the photographs necessary for the purchase of a Pass requiring a photograph are kept for three years from the date of collection, to facilitate the reissue of the Pass from one season to another,provided the Client has given prior consent;
- Data collected to send the Client newsletters, satisfaction surveys and promotional offers is kept for three years from the time of collection. At the end of this period, this data is retained for a further period of three years if the Client agrees to continue to receive newsletters, satisfaction surveys and promotional offers from the Seller.
- Data collected to respond to requests for information, comments and claims sent by the Client are kept during the time necessary to process these requests, comments and claims.
In order to preserve the confidentiality and security of personal data and in particular to protect such data from unlawful or accidental destruction, accidental loss, accidental alteration, unauthorised disclosure or unauthorised access, the Seller has implemented appropriate technical and organisational measures, in accordance with applicable legal provisions. To this end, it has put in place technical measures (such as firewalls) and organisational measures (such as a username/password system, physical means of protection, etc.).
The Client reserves the right to access the data concerning himself, to have the data rectified or deleted, to transfer the data or have it transferred to a third party, to impose a limitation of its usage or refuse its usage. The Seller shall consent to this request, subject to compliance with legal obligations incumbent upon it.
The Client reserves the right to withdraw his consent regarding data processing concerning himself at any time. The withdrawal of his consent does not affect the lawfulness of the processing carried out prior to such withdrawal.
The Client can exercise these rights by contacting the Data Protection Officer designated by the Seller:
- By postal mail sent to the following address: SCV Domaine Skiable – D.P.O – Place du Téléphérique, le Serre d’Aigle – 05330 SAINT CHAFFREY, FRANCE or
- By sending an email to the following address: firstname.lastname@example.org
In the interest of confidentiality and protection of personal data, the Seller reserves the right to ask the Client for an official identity document before responding to his request. The Seller may therefore ask the Client to provide a copy of the identity document mentioning his date and place of birth and bearing his signature.
Finally, the Client reserves the right to file a complaint with the CNIL (French Data Protection Authority) if the Client considers his rights have been breached. Contact information of the CNIL: Commission Nationale de l'Informatique et des Libertés, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – Phone: +33 (0)1 53 73 22 22 – Fax: +33 (0)1 53 73 22 00 – website: https://www.cnil.fr/fr/plaintes.
In application of Article 90 of Decree no. 2005-1309 of 20October 2005, the Client can receive a physical written response regarding the information detailed above, upon simple verbal or written request, addressed to the aforementioned entity.
Finally, the Client can register, at no cost, to enlist to oppose calls by telemarketers in order to no longer be solicited by a professional with whom the Client has no current contractual relationship, in accordance with Article L 223-2 of the Consumer Code. (http://www.bloctel.gouv.fr).
Article 4.5. Translation – Applicable law - Settlement of disputes
Should the present general terms and conditions be drawn up in several languages, it is expressly
understood that the French version of the present terms and conditions shall be the only legally binding version. As a result, the French version shall be expressly and exclusively referred to in the event of difficulties of interpretation/application of any of the provisions of the present general terms and conditions.
The present general terms and conditions are subject to French law for all interpretation and application.
In accordance with Article L 211-3 of the Consumer Code, should there arise a dispute regarding the validity, interpretation or application of these terms and conditions, the Client has the right to free recourse to a conventional mediation procedure, or any other alternative means of dispute resolution.
All complaints must be filed according to the conditions detailed in article 4.1 above.
Failing a satisfactory answer or in the case of an absence of response within a period of a minimum of sixty (60) days following this written complaint (and within a maximum period of one (1) year from this written complaint), the Client has the right to a process of mediation, conducted by the Tourism and Travel ombudsman (MTV Médiation Tourisme Voyage, BP 80303, 75823 Paris Cedex 17, France) according to the conditions detailed on the website www.mtv.travel/.
The opinion pronounced by the ombudsman is not binding on the parties to the contract.
In addition, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has made available an Online Dispute Resolution platform, facilitating independent settlement through extra-legal means of online disputes between consumers and professionals of the European Union.
This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/.
In the event of a failure to reach an amicable settlement, the Client can pursue legal action either in a jurisdiction territorially competent under the Code of Civil Procedure, or in the jurisdiction where the Client was present at the time of entering the contract or where the injurious event occurred (Article R. 631-3 of the Consumer Code).