GENERAL TERMS AND CONDITIONS OF SALE
OF WINTER SKI LIFT PASSES AND ACTIVITIES
SCV DOMAINE SKIABLE
Simplified joint stock company with capital of €15,012,460.40
SIREN (French Company Code): 348 799 529 – RCS (Company Trade Register): GAP
Registered office: Place du Téléphérique - Le Serre d’Aigle – Chantemerle- 05330 SAINT-CHAFFREY – FRANCE
Intra-community VAT no.: FR 41 348 799 529
Telephone no.: +33 (0)4 92 25 55 00
E-mail address: email@example.com
Intermediary Insurance Agent/ ORIAS no. 20 000 112
Insured for professional liability under the conditions provided by Article L220-1 of the Insurance Code, with Allianz IARD - 1, cours Michelet - CS 30051 - 92076 Paris La Défense Cedex, France,
Hereinafter referred to as the “Seller”.
The present general terms and conditions apply to all ski lift Passes (hereinafter referred to as “Pass(es)”), which allow access to the Serre-Chevalier ski area- sold by the SCV Domaine Skiable and all the recreational and athletic activities sold by the Seller, other than the sale of Passes (hereinafter referred to as “Activities”).
The present general terms and conditions are applicable from13 October 2021 and valid exclusively for the winter season.
These general terms and conditions are supplemented by the General Terms and Conditions of Use of Ski Lift Passes and the Specific Terms and Conditions for Online Sales for purchases via Internet, attached.
The terms and conditions of sale applicable to the summer season are defined in a separate document.
Should any provision herein be found lacking, it shall be considered governed by the current applicable practices in the ski lift/ leisure activities industry and for companies whose registered office is located in France.
Obtaining a Pass and/or purchasing an Activity implies that the individual (hereinafter referred to as “Client(s)”) has full knowledge of and accepts all the present general terms and conditions, without prejudice to common methods of recourse.
These conditions concern exclusively natural persons identified as consumers, as defined by the preliminary article of the Consumer Code.
The Client acknowledges all responsibility to remain informed on the categories and proposed prices of Passes and, if applicable, Activities, and to select the most suitable option(s). Under no circumstance shall the Seller be held liable for the Client’s choice(s).
Reminder: These general conditions of sale may be subject to subsequent amendments; the version applicable to the purchase of the Client shall be the version in effect on the day of his purchase.
Article 2.1. Description of Passes
These general conditions apply specifically, without restriction or reservation, to any purchase of Passes sold by SCV Domaine Skiable:
- At its points of sale of the resort
- On automated kiosks available at certain points of sale
- At www.skipass-serrechevalier.com (hereinafter referred to as the “Website”)
Other Passes available for purchase, in accordance with the price charts referred to in Article 2.4:
The Seller, in its capacity as an Intermediary Insurance Agent, proposes the purchase of an "Assurance Ski" insurance policy to the Client, in addition to the Pass purchase. This contract is subject to the insurance terms and conditions made available at the points of sale or consultableand downloadable either directly from the website www.assurance-ski-serrechevalier.fr or through the hypertext link on the Website.
It is stipulated that "Assurance Ski" insurance may be subscribed to by the Client at the time of purchase of the Pass and at any time during its validity. If the insurance coverage is subscribed to during the period of validity of the Pass, however, it will not be retroactive.
IMPORTANT: The issuance of each Pass results in the delivery of a proof of sale, which states the ski area and category (adult, child, etc.), the date limit of the validity period, the physical Support number of the ski pass and, if applicable, any insurance subscription.
This proof of sale must imperatively be kept on the Client, who must be able to present it to the Seller upon demand in case of inspection or specific circumstances (e.g., rescue, loss or theft of Pass, complaint).
Article 2.2. Support of Passes
The Pass is issued on a physical support (hereinafter referred to as “Support”) that contains its number, called a “Support number”. The Pass is composed of a support that is encoded with a ski pass and a proof of sale.
This rechargeable card encoded with a chip, called the "Card", allows the activation of the turnstiles at access points of the ski lifts.
This Support is delivered free of charge by the Seller when ordering Passes.
No new ski pass can be registered until the pass originally encoded on the support has been completely consumed. Failing this, the initial ski lift pass will be irretrievably cancelled, and the Client cannot claim any compensation whatsoever.
The titleholder of a support does not benefit from any reduction on the price of the ski pass if recharged at points of sale or online.
Article 2.3. Photograph of the Client
The sale of any type of “season” Pass, as well as the issuance of “complimentary” or “veterans” Passes of a duration of three (3) days or more, requires that the Client submit or take a recent identification photo, showing the frontal view of the Client’s face, with neither sunglasses nor head covering.
This photo will be kept by the Seller in the computer ticketing system to facilitate any possible recharging or reissuing of the Pass, if the Client has granted consent (see “Protection of Personal Data”).
Article 2.4. Prices
The public prices for ski lift passes and “Assurance Ski” insurance are posted at the Seller’s points of sale and on the Website. Price charts are also available at the points of sale and Offices of Tourism. These prices are expressed in Euros per person and include all taxes; they are established based on the taxes in force and are subject to any modifications in tax rates that may occur.
Discounted or free products are offered to various categories of persons according to the conditions posted at points of sale or on the website. These discounted or free products are issued upon presentation of official ID documents at the time of purchase to justify the special rate. No photocopies of identification documents will be accepted. No discounts or free products shall be granted after purchase.
All reductions will be applied based on the "adult solo or individual price" and cannot be combined with any other offer or promotion in progress.
Moreover, certain offers or promotions may be exclusively available or reserved for specific sales channels (the Website, for example).
In all cases, the age of the Client shall be determined by his age on the day of the beginning of validity of the Pass to be issued.
Article 2.5. Modalities of use of automated machines
Automated machines, also called self-service kiosks, allow for the purchasing and/or recharging of only the Passes mentioned on the machines and are made available to Clients at certain points of sale.
Payment can only be made by bank card via an automatic payment terminal.
Only certain Passes without photographs and purchased at the public rate can be issued by these automated machines.
Article 2.6. Interruption of ski lift operation
2.6.1.If the Client chooses a “1 day” or “3 hours” Pass
The Seller offers discounted rates on the “1 day” or “3 hours” Pass in the event of bad weather or snow conditions that have a significant impact on ski-lift operating conditions. (See conditions at a point of sale).
2.6.2. If the Client chooses a 2 to 15 days Pass (not including “season” passes and non-consecutive days Passes)
Only in the case of an interruptionof at least one day AND an interruption ofmore than seventy-five percent (75%) of the ski lifts to which the Pass provides access will the Seller consider compensation for damage incurred by the Client, titleholder of a 2 to 15 days Pass (not including “season” passes and non- consecutive days Passes).
In this case, the Client can submit a compensation request at https://www.ticketoski.fr/fr/serre-chevalier.
Once the qualifying factors outlined in paragraph one of this section have been established, compensation is determined according to the number of days during which the Client could not use his Pass due to the interruption of service. The last day taken into consideration in all cases is the expiration day of the validity of the Pass concerned.
The Client may choose compensation among the options listed below (this choice is irrevocable and cannot be called into question for any reason whatsoever):
For example, in the case of an interruption of more than 75% of the ski lifts as indicated above for a period of three (3) days, the Client, titleholder of a Six (6) days Pass will be reimbursed 3/6ths of the purchase price of his Pass.
The Client cannot claim any sum or benefit exceeding the chosen compensation.
The compensation request, accompanied by the relevant documents (the original or scan of the Pass and proof of sale), must be provided or sent to the Seller, in compliance with the procedure defined in Article 4.2 below.
The compensation shall be paid no later than two (2) months following the receipt of all documents relating to the compensation request.
NB: Only Passes which were obtained from and paid for directly by Clients to the Seller may result in compensation. In all other cases, the Client must refer to the general conditions of sale of the entity that sold him the Pass.
Article 2.7. Non-usage or partial usage of Passes
In all cases where the Passes issued are unused or not fully consumed, except for the possibilities referred to in Article 2.6, the Passes can be neither refunded nor exchanged.
The Client may subscribe to specific insurance which covers this type of risk and may also cover rescue fees in the event of an accident on the ski slopes or ski lifts. All related information is available at points of sale.
Article 3.1. Description of Activities and points of sale
These general conditions apply specifically, without restriction or reservation, to any purchase of Activities sold by SCV Domaine Skiable, namely:
- The "Deval'Bob" Activity, consisting of a fun downhill run of 4km and 573m of vertical drop on a sledge, from the top of the Aravet cable car to the bottom of the slopes. It includes the disposition of equipment, including the obligatory helmet.
Minimum age: 12 years old. One person per toboggan.
-The "Giant Zipline" Activity, located between the summit of Serre Chevalier (altitude: 2491m) and the Grand Alpe (altitude: 2193m). It consists of a ride of 1.1 km with 300m of vertical drop, at a speed of nearly 100km/h. It begins at the top of the Serre Chevalier cable car and ends at the Grand Serre chairlift departure area. It includes the disposition of equipment, including the obligatory helmet. There are two lines, each supporting a maximum of 2 people, whose combined weight must be between 25 and 120 kg per line (with a maximum difference of 40 kg between the two people if the activity is done in pairs).
- The "Mountain Kart" Activity, consisting of a fun downhill ride on a three-wheeled "mountain kart" and including the rental of a helmet. Wearing a helmet is obligatory and the minimum height required is 1.35 metres. This activity takes place on a track located between the summit of Serre Chevalier (altitude: 2491m) and the Grand Alpe (altitude: 2193m).
NB: All Activities must be booked in advance. Reservations can be made up to the day of the activity, subject to availability.
All Activities require the possession of a valid Pass, allowing access to the ski lifts related to the mentioned Activities.
All Activities are sold at the physical points of sale referred to in Article 2.1 as well as on the Website., where the main characteristics of the Activities are presented and/or displayed.
Each purchase of an Activity will result in the issuance of a proof of sale.
It is specified that the Seller sells the Activities either individually or in the form of packs, allowing to combine two activities of the Client's choice.
NB: For all Activities, minors must be placed under the responsibility of their parents or the persons to whom they have been entrusted.
Article 3.2. Support
Once the Activity has been purchased (at a physical point of sale or on the Website), the Client receives a QR Code by e-mail. The Client must present it at the start of the Activity, on the Client’s smartphone or on paper, at the date and time of the reservation. All Activities are dated.
In addition, the Client must be in the possession of a Support as defined in Article 2.2, allowing access to the ski lifts proposing the Activities.
Article 3.3. Prices
The Activities proposed by the Seller are provided at the prices in force on the price charts available at points of sale of the Seller. The prices are expressed in euros, inclusive of all taxes (TTC).
These prices are definitive and non-amendable during their period of validity, but the Seller reserves the right, outside this period of validity, to modify prices at any time.
Article 3.4. Non-usage or partial usage of Activities
Activities can only be refunded if the Seller cancels the Activity.
In this case, if the Seller is unable to reschedule the Activity during the Clients' stay, the Clients may obtain a refund of the Activity.
Refunds will be made within two (2) months of receipt of the documents relating to the refund request (proof of Sale and/or order summary).
It is specified that no compensation will be possible for a Client of the Activity who does not present himself on the date indicated in the order confirmation.
Article 4.1.Payment methods
Any issuance of a Pass or access to an Activity results in payment of the corresponding fee.
These payments are to be made in euros either by cheque drawn on a bank account opened in France, made payable to the Seller, or in cash within the regulatory limits (see articles L112-6 and D112-3 of the Monetary and Financial Code), or by ANCV holiday vouchers.
For all payments by cheque, the presentation of an valid identity document in the name of the cheque book holder is required.
Payments can also be made in euros or foreign currency (DCC – Dynamic Currency Conversion - system) by a bank card accepted by the Seller.
Article 4.2. Complaints
All complaints must be addressed to the Seller within a period of two (2) months following the beginning of the occurrence that prompted the complaint, without prejudice to recourse and statutory time limits to pursue mediation and/or legal action as defined in Article 4.5.
All claims must be sent to the following address:
SCV DOMAINE SKIABLE – Place du Téléphérique - Le Serre d’Aigle – Chantemerle – 05330 SAINT CHAFFREY – FRANCE or the internet address https://www.ticketoski.fr/fr/serre-chevalier
Article 4.3. Intellectual property
The Client acquires no ownership or user rights and is prohibited from using the names, signs, symbols, logos, brands, copyright or other literary, artistic or industrial property rights of the Seller.
Article 4.4. Protection of personal data
Personal data collected during the sale of the Passes and/or the Activities are processed with the purpose of:
- Processing the order. Such processing is necessary to execute the sales contract that the Client concludes with the Seller
- Sending the Client promotional offers, newsletters, invitations to participate in games or contests and satisfaction surveys. Messages sent by the Seller are based on the legitimate interest of the latter to develop its activities; messages sent by the Office of Tourism of Serre Chevalier or by commercial partners of the Seller and its affiliated companies (Groupe Compagnie des Alpes) process the data based on the Client's consent.
- Responding to inquiries, comments and complaints filed by the Client. This usage is based on the Client's consent.
Providing all the data requested by the Seller for the purchase of the Passes and/or the Activities is mandatory. Providing other information is optional.
The data processing operations are carried out under the responsibility of the Seller, represented by Mr Patrick Arnaud, in his capacity as General Director, and whose contact details are indicated in the header of these General Terms and Conditions of Sale.
The collected data are intended for:
- The Seller
- All providers whose involvement is required for carrying out the processing mentioned above
- The Serre Chevalier Office of Tourism, commercial partners of the Seller and affiliated companies (Groupe Compagnie des Alpes), if the Client has granted consent.
The collected data may be transferred to a non-member country of the European Union. The Client can obtain additional information on the sharing of data and applicable guarantees from the Seller.
The data are kept for the following periods of time:
- Data collected to process orders for products and services:
By exception, the number and expiration date of the Client’s bank card are kept on file in all cases, for 15 months after the last debit date for evidence purposes in the event of a dispute regarding the transaction carried out remotely. The cryptogram is not retained after the transaction.However, exceptionally, the number and expiration date of the Client’s Bank card are kept for 3 years from the date of collection in order to facilitate subsequent purchases from one season to another, if the Client has previously granted consent.
Also by exception, photographs that are necessary for the purchase of a Pass that requires a photograph are kept for three years from the date of collection, to facilitate the reissuance of the Pass from one season to another,provided the Client has given prior consent.
- Data collected to send the Client newsletters, satisfaction surveys and promotional offers are kept for three years from the time of collection. At the end of this period, the data are retained for a further period of three years if the Client agrees to continue to receive newsletters, satisfaction surveys and promotional offers from the Seller.
- Data collected to respond to requests for information, comments and complaints sent by the Client are kept during the time necessary to process these requests, comments and complaints.
In order to preserve the confidentiality and security of personal data and in particular to protect such data from unlawful or accidental destruction, accidental loss, accidental alteration, unauthorised disclosure or unauthorised access, the Seller has implemented appropriate technical and organisational measures, in accordance with applicable legal provisions. To this end, it has put in place technical measures (such as firewalls) and organisational measures (such as a username/password system, physical means of protection, etc.).
The Client reserves the right to access the data concerning himself, to have the data rectified or deleted, to transfer the data or have it transferred to a third party, to impose a limitation of its usage or refuse its usage.
The Seller shall consent to this request, subject to compliance with legal obligations incumbent upon it.
The Client reserves the right to withdraw his consent regarding data processing concerning himself at any time. The withdrawal of his consent does not affect the lawfulness of the processing carried out prior to such withdrawal.
The Client can exercise these rights by contacting the Data Protection Officer designated by the Seller:
- By postal mail sent to the following address: SCV Domaine Skiable – D.P.O – Place du Téléphérique, le Serre d’Aigle – 05330 SAINT CHAFFREY– FRANCE or
- By sending an email to the following address: firstname.lastname@example.org
In the interest of confidentiality and protection of personal data, the Seller reserves the right to ask the Client for an official identity document before responding to his request. The Seller may therefore ask the Client to provide a copy of the identity document mentioning his date and place of birth and bearing his signature.
Finally, the Client reserves the right to file a complaint with the CNIL if he believes that his rights are not being respected. The contact details of the CNIL are as follows Commission Nationale de l'Informatique et des Libertés, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France - Tel: +33 (0)1 53 73 22 22 - Fax: +33 (0)1 53 73 22 00 - Website: https://www.cnil.fr/fr/plaintes.
Pursuant to Article 147 of Decree No. 2019-536 of 29 May 2019, the Client may receive the information presented above in physical written form, upon simple oral or written request made to the aforementioned department.
Lastly, the Client may register free of charge on the opposition list for telephone canvassing in order to no longer be canvassed by telephone by a professional with whom he has no current contractual relationship, in accordance with Article L. 223-2 of the Consumer Code. (http://www.bloctel.gouv.fr).
Article 4.5. Translation – Applicable Law – Settlement of Disputes
In the event that the present general terms and conditions are drawn up in several languages, it is expressly understood that the French version of the present general terms and conditions is the only legally binding version. Consequently, it is expressly and exclusively the French version that should be referred to in the event of difficulty in the interpretation or application of any of the provisions of these general conditions.
The present general terms and conditions are subject to French law for their interpretation and their implementation.
In accordance with provisions of Article L.211-3 of the Consumer Code, should there arise a dispute regarding the validity, interpretation or application of these terms and conditions, the Client has the right of free recourse to a conventional mediation procedure, or any other alternative means of dispute resolution.
All complaints must be filed according to the conditions detailed in Article 4.2 above.
Failing a satisfactory answer or in the case of an absence of response within a period of a minimum of sixty (60) days following this written complaint (and within a maximum period of one (1) year from this written complaint), the Client has the right to a process of mediation, through the Tourism and Travel Mediator (MTV Médiation Tourisme Voyage, BP 80303, 75823 Paris Cedex 17, France) according to the conditions detailed on the website www.mtv.travel/.
The opinion pronounced by the mediator is not binding on the parties to the contract.
In addition, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has made available an Online Dispute Resolution platform, facilitating independent settlement through extra-legal means of online disputes between consumers and professionals of the European Union.
This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/.
In the event of a failure to reach an amicable settlement, the Client can pursue legal action either in a jurisdiction territorially competent under the Code of Civil Procedure, or in the jurisdiction where the Client was present at the time of entering the contract or where the injurious event occurred (Article R. 631-3 of the Consumer Code).
Payez en toute confiance avec PayZen
Dates d'ouverture du Domaine Skiable
Pre-ouverture: 4 & 5 décembre 2021 /
Ouverture en continu: du 11 décembre 2021 au 24 avril 2022