How do I connect to my account? 

Click on "My Account" at the top right of your screen and enter your email address and password.

Forgot  your password?

If you forget your password you can click on "forgot password", you will receive a link by email to reset it.

How do I update my details?

Log in to your account and select "My details" from the menu: the changes will be taken into account for your next order, as soon as you confirm the changes.

How do I set up my account?

Click on "My Account" at the top right of your screen and then on "I do not have an account - Register". Fill in the required information and confirm your registration.

How do I recharge my keycard?

Find the 23-digit number on the back of a previously used keycard, ignoring spaces and dashes. If the keycard had a "Vacation" skipass, you will not be able to reload it with a "Season" skipass.

If you have not kept, have lost or forgotten your old keycard (in your accommodation in Serre Chevalier for example): just place your order and indicate that you do not have a keycard and you will receive a new one at the address of your choice. You can put your old cards in the recycling bins located at the Sales desks

How do I subscribe to one or more option(s)?

When you have chosen the package you are interested in and added it to your basket, click on "choose my options". Tick ​​the one (s) that interest you, add it (them) to your basket and continue your order.

Reductions: what proof do I need to provide for an online order?

Buying your skipass online does not require proof of age: however, you may need to provide proof for all discounted rates if your pass is checked in the resort: age groups 6 -11 years years and 65-74 years and for the 18/25 and Tribu passes. Skipasses are free for 0-5 year olds and can be ordered online by uploading proof of age. For 75 years +: skipasses are free and may only be collected at Sales desks in the resort.

Please note: When buying your Season Pass online, it is the year of birth that is taken into account to calculate age categories. For “Vacation” skipasses, the full date of birth is required and not just the year of birth. It is the age on the first day of skiing that is taken into account for the calculation of age categories.

Trouble paying?

When you are on the payment page and you are unable to complete your payment by bank card (eg. Refused bank card), we recommend that you contact your bank. The 3DSecure code is another way to secure your payment: You receive a code from your bank via SMS that you enter to confirm your purchase.

Can I pay for my skipass in instalments?

We now have a free 4 instalment payment solution for season passes and Addict season passes. You pay 25% when you order, followed by 3 monthly instalments. If your card expires during this period, the monthly debits will all be debited before the card runs out.

I have not received confirmation of my order, what should I do?

A confirmation email is sent to you automatically as soon as your order and its payment by bank card are received. Check that the email is not in your junk email box (spam). If in doubt about the confirmation of your order, log into your account on the skipass-serrechevalier.com site, and check the "My Orders" tab.

How do I get an invoice for my order?

To get a receipt for your order, to give to your employer for example, log in to your account on the online sales site, click on "My Orders" on the left side of the screen then select the appropriate order line by clicking on the blue icon in the "Actions" column to the right of the screen. Then just click on "Print" in the "Actions" on the right side of the screen and select "Order Detail" from the dropdown menu. You can then either print the document or save it in PDF format.

How do I pay with Pacti'Cimes promotional codes?

You can now use your Pacti'Cimes promotional codes for your online purchases on the skipass-serrechevalier.com website using one or more promo codes.

If you want to use all of your available balance in your account, you do not need to convert your euros into promotional codes.

At the "Shopping Basket" stage of your order, you will be asked if you want to use the entire balance, which will then be deducted from your order.

How do I collect my keycard in the resort?

When confirming your order, you can select "On-Site Collection". 3 options are available:

1/ Collection from a Sales desks – Collect your order when you get to the resort from the Sales desks of your choice, with your confirmation email.

2/ Automatic collection – From our "Skipass Xpress" distributors, scan your order confirmation code and get your keycard in a few seconds.

3/ Smart collect – Pick up one or more blank keycards from a Sales Desk or at the bottom of certain lifts and activate them yourself with your smartphone by logging on to smartskipass.com.

When will my order be delivered?

Your order will be delivered by mail to the delivery address associated with your account. Season passes will be sent out from November 16th, 2021.

For “Vacation” skipasses, you will receive all of your keycards ordered online within 7 days in France and within 10 days abroad.

If you have not received your keycards before you leave, simply go to one of our Sales desks with your proof of purchase to get a replacement.

I made a mistake in my order, what should I do?

Season Pasess: No modifications are possible on confirmed orders: adding or removing an option for example.

Season Pass orders can be cancelled up to the day before the official opening date of the ski area, by contacting our Sales Department by phone: 04 92 25 55 00 or by email: sc.clients@compagniedesalpes.fr

For “Vacation” skipasses: please contact the Sales Department by phone: 04.92.25.55.00 Every day from 9am to 5pm during the opening dates of the ski area or by email: sc.clients@compagniedesalpes.fr

How do I cancel my order?

We will reimburse your online “Vacation” skipasses purchase without charge, no questions asked. To find out how to get your refund, go to the Cancellation Service page.

I used my Skipass but I don’t want to ski anymore, what should I do?

As soon as your keycard is activated, only certain situations related to weather conditions, that affect the operation of the ski area, can be taken into consideration. All details in our general conditions of sale - Articles 6 and 7.

No refunds or exchanges are possible at our Sales Desks We advise you to contact your insurance company.

Are my online purchases taken into account on the Pacti'Cimes program?

Your Season Pass purchases, as well as those of your immediate family (spouse and children up to 25 years old) will be taken into account.

Your other skipass purchases, as well as those of your immediate family (spouse and children up to 25 years), will be taken into account. For purchases by your guests to be taken in to account they must use the promo code at the time of ordering on the Pacticimes website.

How do I pay with Pacti'Cimes promotional codes?

You can now use your Pacti'Cimes promotional codes for your online purchases on the skipass-serrechevalier.com website using one or more promo codes.

If you want to use all of your available balance in your account, you do not need to convert your euros into promotional codes.

At the "Shopping Basket" stage of your order, you will be asked if you want to use the entire balance, which will then be deducted from your order.

I lost my keycard, what should I do?

If you lose your keycard, go to a Sales Desk with your proof of purchase (ID card or email order confirmation). For day or more skipass holders a replacement pass will be provided at a cost of € 10.

How do I get an invoice for my order?

To get a receipt for your order, to give to your employer, for example, log in to your account on the online sales site, click on "My Orders" on the left side of the screen then select the appropriate order line by clicking on the blue icon in the "Actions" column to the right of the screen. Then just click on "Print" in the "Actions" on the right side of the screen and select "Order Detail" from the dropdown menu. You can then either print the document or save it in PDF format.

How to ensure your 4 instalment payments for your season pass go smoothly?

We now have a free 4 instalment payment solution for season passes and Addict season passes.

You pay 25% when you order, followed by 3 monthly instalments.

If your card expires during this period, the monthly debits will all be debited before the card runs out.

What happens if you are unable to ski during the season?

For season pass holders:

No refunds will be made apart from ADDICT Season Pass holders (including bonuses). How we calculate it: prorata reimbursement of the Addict Season Pass based on number of days used, valued at the published adult day rate. Deadline for submitting requests for reimbursement before April 19th, 2021.

How to use the bonuses included in my Addict Season Pass?

Discover the line-cutter &Joy!

- Do not wait any longer! This advantage allows you to have priority in line at 20 lifts.
- Before the grand opening of the ski area, you need to register online to be able to benefit from this service on your smartphone.

More ski!

- GALAXY: 3 days offered at Puy Saint Vincent from 12/18/2021 to 04/18/2022, the 2 Alpes & l’Alpe d’Huez ski areas from 12/18/2021 to 04/24/2022 (the Alpe d'Huez resort is closed from March 19th to March 25th, 2022 because of TOMORROWLAND WINTER)
- 25% off of the 1-day skipass at la Grave ski area
- 1 nordic ski session at Serre Chevalier

Sharing is caring!

- 1 x 2 hours at les Grand Bains in Monêtier until June 30th, 2022

> Bonuses to share with your friends:

- 50% off 2 Serre Chevalier day skipasses

- 2 round trip foot passenger passes, valid summer or winter Mountain bike or foot passenger

- Summer Pass 2022

Insurance
- Details and warranties at serre-chevalier.monassuranceski.com

Cancellations and refund
- Send an email to sc.clients@compagniedesalpes.fr*

*Refunds are calculated based on the number of ski days used and on the buying price of a Season Pass as well as the public price of a 1-day skipass, and depending on the age category.

How do I use my bonuses during my holiday?

Bonuses included in your “Vacation” skipass from 6 to 15 days:

- 1 free day pass at the following ski resorts:

   - Sestrières/ Vialattea: from 12/18/2021 to 04/10/2022

   - Puy Saint Vincent and Montgenèvre/ Vialattea: from 12/18/2021 to 04/18/2022

   - Alpe d'Huez, 2 Alpes: from 18/12/2021 to 04/24/2022.

Galaxy agreements subject to change. Note that access to Alpe d'Huez is excluded during Tomorrowland Winter event from march 19th to March 25th, 2022.

Use your Serre Chevalier keycard to get straight on to the slopes. For Sestrieres and Montgenèvre resorts, visit one of our Sales Desks with your skipass 6 - 15 day and your order confirmation email. Our sales representatives will give you a voucher valid for a day of skiing in the chosen resort (to be used during the validity period of your skipass).

- 25% discount on a La Grave - La Meije day ski pass: go to the La Grave - La Meije ski lifts with your skipass 6 -15 day and your order confirmation email.

- 1 session of cross country skiing in Serre Chevalier : if you order less than 7 days before your arrival: go to one of our Sales Desks with your keycard 6 -15 day and your order confirmation email. Our sales representatives will give you a voucher for a free cross country skiing session in the Guisane Valley. If you order more than 7 days before your arrival, you will receive your vouchers by mail.

Activities included * in your 1 to 15 day “Vacation” skipass:

- Behind the scenes tour of the ski area with the Cols'Porteurs (reserve the day before at the latest on skipass-serrechevalier.com)

- Enjoy the mountains safely (no reservation)

- DVA Park and DVA Checkpoints (no reservation)

- Night Skiing on Thursdays during the Christmas and February / March school holidays (no reservation)

- Serre Che Ski XXL during the school holidays of Feb / March (no reservation)

* Take the dates of these activities into account when planning your holiday – make sure you have a valid skipass for access to the resort.

How to use my keycard in the resort?

Put your keycard in a pocket. On the left hand side of your jacket; You must have a valid skipass to access the lifts, passes are non-transferable. Your keycard may be checked at any time, at the foot of chairlifts and anywhere in the ski area. Proof of age is required for any reduced rate passes.