How do I connect to my account? 

Click on "My Account" at the top right of your screen and enter your email address and password.

Forgot  your password?

If you forget your password you can click on "forgot password", you will receive a link by email to reset it.

How do I update my details?

Log in to your account and select "My details" from the menu: the changes will be taken into account for your next order, as soon as you confirm the changes.

How do I set up my account?

Click on "My Account" at the top right of your screen and then on "I do not have an account - Register". Fill in the required information and confirm your registration.

How do I recharge my skipass?

Find the 23-digit number on the back of a previously used skipass card, ignoring spaces and dashes. If the skipass was a "Vacation" pass, you will not be able to reload it with a "Season" skipass.

If you have not kept, have lost or forgotten your old skipass (in your accommodation in Serre Chevalier for example): just place your order and indicate that you do not have a hands-free card and you will receive a new skipass at the address of your choice. You can put your old cards in the recycling bins located at the Sales desks

How do I subscribe to one or more option(s)?

When you have chosen the package you are interested in and added it to your basket, click on "choose my options". Tick ​​the one (s) that interest you, add it (them) to your basket and continue your order.

How do I take out insurance with my “Vacation” skipass?

Make sure you are insured for 3 € / day / person (within the limit of 24 €)!

• Search and rescue costs

• Transport / repatriation

• Medical fees

• Skip skipass, ski lessons and equipment rental.

And also, the insurance skipass season for 40 €.

See the information leaflet (insurance guarantees).

Please note! If you forget to purchase insurance, it is not possible to add it to the skipass online. You will need to go to a Sales desks in the resort on the first day of validity of your pass to add insurance for the duration of the pass.

Reductions: what proof do I need to provide for an online order?

Buying your skipass online does not require proof of age: however, you may need to provide proof for all discounted rates if your pass is checked in the resort: age groups 6 -11 years years and 65-74 years and for the 18/25 and Tribu passes. Skipasses are free for 0-5 year olds and can be ordered online by uploading proof of age. For 75 years +: skipasses are free and may only be collected at Sales desks in the resort.

Please note: When buying your Season Pass online, it is the year of birth that is taken into account to calculate age categories. For “Vacation” skipasses, the full date of birth is required and not just the year of birth. It is the age on the first day of skiing that is taken into account for the calculation of age categories.

Trouble paying?

When you are on the payment page and you are unable to complete your payment by bank card (eg. Refused bank card), we recommend that you contact your bank. The 3DSecure code is another way to secure your payment: You receive a code from your bank via SMS that you enter to confirm your purchase.

How do I pay with Pacti'Cimes gift vouchers?

You can now use your Pacti'Cimes gift vouchers for your online purchases on the skipass-serrechevalier.com website using one or more promo codes. New! If you want to use all of your available balance in your account, you do not need to convert your Pacti’Cimes euros into gift vouchers. At the "Shopping Basket" stage of your order, you will be asked if you want to use the entire balance, which will then be deducted from your order.

Can I pay for my skipass in instalments?

We now have a free 4 instalment payment solution for season passes and Addict season passes. You pay 25% when you order, followed by 3 monthly instalments. If your card expires during this period, the monthly debits will all be debited before the card runs out.

I have not received confirmation of my order, what should I do?

A confirmation email is sent to you automatically as soon as your order and its payment by bank card are received. Check that the email is not in your junk email box (spam). If in doubt about the confirmation of your order, log into your account on the skipass-serrechevalier.com site, and check the "My Orders" tab.

How do I get an invoice for my order?

To get a receipt for your order, to give to your employer for example, log in to your account on the online sales site, click on "My Orders" on the left side of the screen then select the appropriate order line by clicking on the blue icon in the "Actions" column to the right of the screen. Then just click on "Print" in the "Actions" on the right side of the screen and select "Order Detail" from the dropdown menu. You can then either print the document or save it in PDF format.

How do I collect my “Vacation” skipass in the resort?

When confirming your order, you can select "On-Site Collection". 3 options are available:

1/ Collection from a Sales desks – Collect your order when you get to the resort from the Sales desks of your choice, with your confirmation email.

2/ Automatic collection – From our "Skipass Xpress" distributors, scan your order confirmation code and get your skipass in a few seconds.

3/ Smart collect – Pick up one or more blank cards from a Sales Desk or at the bottom of certain lifts and activate them yourself with your smartphone by logging on to smartskipass.com.

When will my order be delivered?

Your order will be delivered by mail to the delivery address associated with your account. Season passes will be sent out from November 15th, 2019.

For “Vacation” skipasses, you will receive all of your skipasses ordered online within 7 days in France and within 10 days abroad.

If you have not received your skipasses before you leave, simply go to one of our Sales desks with your proof of purchase to get a replacement.

I made a mistake in my order, what should I do?

Season Pasess: No modifications are possible on confirmed orders: adding or removing an option for example.

Season Pass orders can be cancelled up to the day before the official opening date of the ski area, by contacting our Sales Department by phone: 04 92 25 55 00 or by email: sc.clients@compagniedesalpes.fr

For “Vacation” skipasses: please contact the Sales Department by phone: 04.92.25.55.00 Every day from 9am to 5pm during the opening dates of the ski area or by email: sc.clients@compagniedesalpes.fr

How do I cancel my order?

We will reimburse your online “Vacation” skipasses purchase without charge, no questions asked. To find out how to get your refund, go to the Cancellation Service page.

I used my Skipass but I don’t want to ski anymore, what should I do?

As soon as your skipass is activated, only certain situations related to weather conditions, that affect the operation of the ski area, can be taken into consideration. All details in our general conditions of sale - Articles 6 and 7.

No refunds or exchanges are possible at our Sales Desks We advise you to contact your insurance company.

Are my online purchases taken into account on the Pacti'Cimes program?

Your Season Pass purchases, as well as those of your immediate family (spouse and children up to 25 years old) will be taken into account.

Your other skipass purchases, as well as those of your immediate family (spouse and children up to 25 years), will be taken into account. For purchases by your guests to be taken in to account they must use the promo code at the time of ordering on the Pacticimes website.

How do I pay with Pacti'Cimes gift vouchers?

You can now use your Pacti'Cimes gift vouchers for your online purchases on the skipass-serrechevalier.com website using one or more promo codes. New! If you want to use all of your available balance in your account, you do not need to convert your euros into gift vouchers. At the "Shopping Basket" stage of your order, you will be asked if you want to use the entire balance, which will then be deducted from your order.

I lost my skipass, what should I do?

If you lose your skipass, go to a Sales Desk with your proof of purchase (ID card or email order confirmation). For day or more skipass holders a replacement pass will be provided at a cost of € 10.

How do I get an invoice for my order?

To get a receipt for your order, to give to your employer, for example, log in to your account on the online sales site, click on "My Orders" on the left side of the screen then select the appropriate order line by clicking on the blue icon in the "Actions" column to the right of the screen. Then just click on "Print" in the "Actions" on the right side of the screen and select "Order Detail" from the dropdown menu. You can then either print the document or save it in PDF format.

How to ensure your 4 instalment payments for your season pass go smoothly?

We now have a free 4 instalment payment solution for season passes and Addict season passes.

You pay 25% when you order, followed by 3 monthly instalments.

If your card expires during this period, the monthly debits will all be debited before the card runs out.

What happens if you are unable to ski during the season?

For season pass holders:

No refunds will be made apart from SerreCheAddict Season Pass holders (including bonuses). How we calculate: prorata reimbursement of the Addict Season Pass based on number of days used, valued at the published adult day rate. Deadline for submitting requests for reimbursement before April 19th, 2020.

How to use the bonuses included in my Addict Season Pass?

Save time!

- Use the &Joy lines and get fast tracked!

&Joy Service: tested by you last year and now adopted throughout Serre Chevalier. A world-wide premiere, a unique innovation designed to improve your "ski experience". Your smartphone fast tracks you through the queue at certain ski lifts in the ski area.

More skiing guaranteed!

If you stop skiing during the season, we refund the difference, no questions asked.

How we calculate: prorata reimbursement of the Addict Season Pass based on number of days used, valued at the published adult day rate.

Deadline for submitting requests for reimbursement before April 19, 2020.

Sharing is caring!

> Bonuses to share with your friends:

- 50% off 5 Serre Chevalier day skipasses

- 5 round trip foot passenger passes, valid summer or winter Mountain bike or foot passenger Summer Pass 2020

All of Serre Che, but so much more!

- Unlimited access to Les Deux Alpes from 30/11/2019 to 25/04/2020

- 3 days in Puy Saint Vincent from 21/12/2019 to 13/04/2020 & Alpe d'Huez from 21/12/2019 to 19/04/2019 (No access from 14 to 20/03/2020 because of the TOMORROWLAND WINTER event)

- 25% discount on a La Grave skipass

- 1 Nordic skiing session in the Guisane Valley ski area

- 2 x 2 hours at les Grand Bains in Monêtier from September 1st, 2019 to July 30th, 2020

How do I use my bonuses during my holiday?

Bonuses included in your “Vacation” skipass from 6 to 15 days:

- 1 free day pass at Puy Saint Vincent, Sestriere (from 21/12/2019 to 13/04/2020), Alpe d'Huez, Les 2 Alpes, Montgenèvre (from 21/12 / 2019 to 19/04/2020). * Galaxy agreements subject to change. Note that access to Alpe d'Huez is excluded during Tomorrowland Winter event from 14 to 20 March 2020.

Use your Serre Chevalier pass to get straight on to the slopes. For Sestrieres and Montgenèvre resorts, visit one of our Sales Desks with your skipass 6 - 15 day and your order confirmation email. Our sales representatives will give you a voucher valid for a day of skiing in the chosen resort (to be used during the validity period of your skipass).

- 25% discount on a La Grave - La Meije day ski pass: go to the La Grave - La Meije ski lifts with your skipass 6 -15 day and your order confirmation email. (offer valid from December 14, 2019 to April 19, 2020).

- 1 session of cross country skiing in Serre Chevalier : if you order less than 7 days before your arrival: go to one of our Sales Desks with your skipass 6 -15 day and your order confirmation email. Our sales representatives will give you a voucher for a free cross country skiing session in the Guisane Valley. If you order more than 7 days before your arrival, you will receive your vouchers by post.

Activities included * in your 1 to 15 day “Vacation” skipass:

- Behind the scenes tour of the ski area with the Cols'Porteurs (reserve the day before at the latest on skipass-serrechevalier.com)

- Enjoy the mountains safely (no reservation)

- DVA Park and DVA Checkpoints (no reservation)

- Night Skiing on Thursdays during the Christmas and February / March school holidays (no reservation)

- Serre Che Ski XXL during the school holidays of Feb / March (no reservation)

* Take the dates of these activities into account when planning your holiday – make sure you have a valid skipass for access to the resort.

How to use my skipass in the resort?

Put your skipass in a pocket. On the left hand side of your jacket; You must have a valid skipass to access the lifts, passes are non-transferable. Your skipass may be checked at any time, at the foot of chairlifts and anywhere in the ski area. Proof of age is required for any reduced rate passes.